How Technology is Shaping Chronic and Psychiatric Patient Education Part 1

Added September 10, 2019

Technology and Chronic Care

CareAdopt is a unique, independent health management/patient engagement company that sits outside of the mainstream healthcare and hospital system. CareAdopt provides technology-based chronic care that enables providers to better engage with and educate their patients using remote technology thus improving chronic and mental health. Our program provides feedback and an in depth understanding of the current trends within the medical market to improve business results.

Bryce Bartel, CEO and Founder of CareAdopt states,

“CareAdopt’s technology and care manager’s, ensure patients with chronic and psychiatric conditions adopt treatment, improve quality, and improve their overall well-being.”

Not only does CareAdopt provide care management technology and services to support the whole patient; we guarantee that as chronic care and psychiatric administrations invest in the support of the patient’s chronic disease and mental condition through our program, care facilities will be enabled to create a safe holistic healthcare environment, improving quality and outcomes and creating healthier and happier patients.

How Do We Maximize the Best Possible Outcomes Where It Matters Most?

Consider this scenario…

A large academic medical Center (AMC) — invites various practitioners to attend a patient and family council. This AMC regularly seeks for feedback from patients and their family members in order to provide the organization with a real-life assessment of their services and advice on how to better improve the patient and family experience.

At this gathering, there is opportunity for patients to speak open and honestly about their patient treatment and experience. One patient intently focused her time to speak on the need for consistent and accessible patient education. As a multimorbidity patient who also struggles with clinical depression, she described how she had to become her own researcher. As a patient she expressed frustration with the lack of information given her by her providers and care manager regarding her conditions and the personal achievement she felt in her research efforts to gain understanding.

This patient had to conduct her own research and find out what the appropriate steps and treatment actions were. She reports that at the time of diagnosis, she had only been provided with one sheet of paper that described one condition, one option, and she thought it likely that the information wasn’t comprehensive. She researched on the internet to gain understanding relevant to her conditions, and she came back to her physicians to show them what she had found.

While this patient is the exception and was highly motivated to conduct her own research into her chronic illnesses, what happens to the patients and the families who are not that motivated to do their own research or lack the skills, means and comprehension to do so? Many patients are given a limited amount of information and sent along the path through the system without ever fully comprehending their conditions or prescribed health plan or that they may have other options.

Patient education isn’t just about pamphlets or a couple pages of printouts. Today’s patients are modern technology savvy users, and given the right opportunity and tools, can interact with and understand most data or information that pertains to their conditions and long-term health.

The Ever-Evolving Dynamics within Patient Education

Not too many years ago, patients had only one fountain of information available to them from which to draw from regarding health care knowledge; their primary care physicians. Patients had to depend on doctors and nurses to monitor their symptoms, track shifts in their health, manage diseases and tailor their care. There just wasn’t any provision made for patients to be more engaged in their health besides visiting their providers.

Contrast that with today where the focus has shifted from providers taking the lead role, to patients being more financially responsible for their healthcare and where possible, more engaged in coordinating their own care or proactively managing their health in accordance with the correct support.

Adequate education combined with the right technology enables care management to be administered and accessed in the home by the patients themselves or through their caregivers. Since multimorbidity chronic conditions as well as psychiatric disorders are on the rise, it is no surprise that our industry requires a greater level of comprehension and education to empower patients and caregivers to follow instructions, deliver the prescribed care modules and keep on track with the outlined care plan.

Providing clear, comprehensible training for chronic and psychiatric patients and their caregivers, makes medication and treatment adherence more likely resulting in fewer readmissions and fewer negative health outcomes.